Thawing Out

I mentioned before that we had low voltage power in the house after an ice-laden tree branch hit the power line coming into the house, and pulled it partially away from the pole. The line itself was hanging low over the back yard, maybe 7 feet off the ground, much lower than it should. We had what looked like low voltage. Every time we turned on anything with a sizable current draw, the lights would brighten and/or dim. If this went on for more than a few seconds, then the UPS on our main server would start honking out its low-voltage warning.

I reported this on Monday morning to DTE, our local power company. And again Monday evening. And again Tuesday morning. And again Tuesday evening. (Are you seeing a pattern?) And several times on Wednesday. They were always "unable to give an estimate at this time". Eventually, though, I began hearing that someone would look at our power by 6pm Wednesday. No-one came. Later that evening when I called, I was surprised to hear the automated system tell me that my problem should now be resolved. I quickly got hold of a customer service representative and disabused them of that notion. They allegedly made sure that my problem report was indeed still open, and that someone would be out to check on Thursday.

I called multiple times on Thursday, finally getting the promise that someone would come out around 4pm. Sure enough, a DTE tech did show up about then. She poked around for about twenty minutes measuring things, and determined that the problem was an 'open neutral'. The wires bringing the two phases of current into the house were intact, but the main tension cable, which is also the neutral conductor, had snapped up near the pole. This was an unsafe situation, so she completely cut our power, and said that she would report this. Since we now had no power, she said that we would be moved higher in the priority queue for problem resolution. Right. It must have really sucked to be low priority.

I kept calling every few hours, as the house got colder. Thursday evening, Mary, Tim and I went out for pizza, and came back to a cold, dark house. We sat around reading by candlelight in the living room. Finally, around 9:30 or so, another DTE tech came. He had the bright idea (actually, it seemed like a pretty good idea) to see if he could get us hooked back up by using a good ground in place of the neutral connection. He tried valiantly to make our ground connection work, but alas it just wouldn't for some reason. (There were some strange things about the way our house ground was set up, but fixing those didn't fix the grounding problem.) So, he left around 10pm. We were still very dark, and getting colder.

Thursday morning brought no change except slowly dropping temperatures in the house. I kept calling DTE. Finally, around 12:30pm a team of three workers from some electrical contractor in Detroit showed up. (They were not DTE employees.) They restrung the cable, reconnected the neutral, and turned our power back on. It was a good thing, too. The temperature inside had gotten down to 41° before they got us turned on again.

Joy of joys, we had power. I went around turning on computers and network gear, while Mary got a load of laundry going and reset all the clocks. The house ever so slowly warmed up. Some. Well, only a little. After a while, Mary pointed out that the heating zone which covered the living room and dining room was not getting heat. Sigh. I called our regular HVAC repair place, and they sent out one of their guys. He found the problem (apparently a pocket of air had formed in the problematic zone of our hot water heating system during the long inactivity) and fixed it. He left around 5:30pm. Right now it's 6:39pm and the house is up to 51°.

I just took a break for dinner. Mary's sister Karen is here visiting for her birthday. Now I see that the temperature is about 60°, although it is colder than that in the bedrooms still. Here in my office I turned on both my laptop and the big noisy desktop machine to help warm up the place. (I also had some picture editing to do on the big machine, so that wasn't a big waste.)

After we got power back this afternoon, Mary told me "Little House On The Prairie isn't all it's cracked up to be." I'm glad she is seeing it that way now. I've always thought that. My idea of a recreational vehicle is the Starship Enterprise. That's 1701-D (the Next Generation ship), mind you, a real home away from home. Come to think of it, though, at least 10% of their episodes involve losing power. Never mind. I would like a Honda home power generator, though.